Q: What all does the DNA kit test for?
A: We offer one all-inclusive kit that will determine your dog’s breed ancestry, susceptibility to 65 health conditions, and predicted behavioral and physical traits. You can find our DNA test kit here.
Q: How is the DNA collected?
A: The kit includes swabs so you can collect your dog’s cheek cells. This is a quick, easy, pain-free process that does not require you to take your dog to a vet for DNA collection. If you have any questions about the process, you can view the collection instruction here.
Q: What happens if a swab gets lost/ contaminated/ destroyed?
A: In order to provide you with the most accurate results possible, we need both uncontaminated swabs. If something happens to one or both of your swabs, contact us at firstname.lastname@example.org so that we can send you a new kit.
Q: How do I know if I got enough DNA on the swab?
A: You won’t be able to see the cheek cells on the swab, but as long as you follow the instructions included with your kit, you should be good to go! If you lost your instructions, you can find them online here.
Q: What breeds can you test for?
A: We can test your dog for 161 American Kennel Club (AKC)-registered breeds as well as coyote and wolf. The full list of breeds can be found here [hyperlink to breed list].
Q: What diseases/ health conditions can you test for?
A: We can test your dog’s susceptibility to 65 canine health conditions. A full list of the health conditions can be found here [hyperlink to disease page].
Q: What traits can you predict?
A: We can predict the likelihood of your dog displaying 15 behavioral traits. We also are able to predict 10 physical attributes of your dog, including weight and coat type. The full list of traits can be found here [hyperlink to trait list].
Q: How long will it take for my results to get back to me?
A: Once we receive your swab, we will have your results in the mail within [?] days.
Q: What should I do if I never got my kit or results in the mail?
A: Contact us here and we will look into it email@example.com.
Q: Do you have customer service if I have questions about my results?
A: Yes, you can contact our customer service at firstname.lastname@example.org.
Q: How do the tests actually work?
A: For a full description of how we use your dog’s DNA to determine results, see the “How It Works” tab.
Q: Are the disease results a diagnosis?
A: No, we can only test your dog’s susceptibility to a disease. We test your dog for genetic markers that have been shown to be associated with certain health conditions. Just because we determine your dog is susceptible to a health condition does not necessarily mean that they will develop it, but it does mean that they possess markers in their DNA that have been shown to be associated with that condition. If we determine your dog is not susceptible to a health condition, that does not necessarily mean that they are safe from developing it, but it does mean that we did not find any markers from our database in your dog’s DNA that have been shown to be associated with that condition. See our Understanding Your Results tab for more information. We recommend discussing your results with your veterinarian to determine the best plan moving forward for your dog.
Q: My dog doesn’t look like any of the breeds listed. Does this mean the test is wrong?
A: No, the test is likely not wrong. The way that genes interact is very complicated, and it is possible that your dog might not look like an average of all of the breeds present in them. Have you ever seen a person with green eyes whose parents had blue and brown eyes? That is because there are many genes that code for eye color and they interact in ways that are not intuitive. Sometimes the presence of one copy of a gene can actually impact the way a completely different gene is expressed. See our Understanding Your Results tab for more information.